Organisation settings apply across every site in your company account. They are separate from site settings, which apply to one facility at a time.
Who can open Organisation settings
In the sidebar, expand Settings and choose Organisation if you are an organisation admin. Other roles use My Profile only; they do not manage organisation-wide configuration.
Most tabs under Organisation settings require admin access. The General tab is the main place to review organisation details; sensitive tabs show Access denied if your role cannot change them.
Open Organisation settings
Go to Settings → Organisation. Use the tabs at the top to move between areas.
General
The General tab covers company-wide details and integrations.
Organisation details
View company name, contact email and phone, and address. Select Edit Organisation to update:
Name, contact email, and contact phone
Company address
Preferred weight and volume units (defaults for totals shown in the product)
Login homepage URL - where users land after sign-in when they do not set a personal override on My Profile
Require MFA for this organisation - when enabled, active members must set up authenticator app MFA before normal access
Branding
Upload or remove an organisation logo for use on reports (size and format limits are shown in the product). You may not be able to delete the logo while a report template is configured to show it.
Billing integration
Connect or manage billing integration (for example Xero) so invoices created in WasteConnect can be exported to your accounting system. Payment and reconciliation stay in your finance tools.
Customer notifications
Open the Customer notifications tab to control how schedulers are prompted when sending customer confirmation emails for tasks.
Configure separately for:
Scheduling confirmation emails - first time a task is scheduled and a customer email exists on the task
Rescheduling confirmation emails - when an already-scheduled task’s date changes (time-of-day changes alone do not trigger a reschedule email)
For each event, choose a policy such as ask each time (with send unchecked or checked by default) or always send when possible when a customer email is available.
Also set the organisation contact email used as the Reply-To on those emails. If it is blank, replies go to the WasteConnect user who scheduled or rescheduled the task. The contact phone shown in the email body comes from General organisation contact phone, not site settings.
User management
Inviting users, assigning roles, and marking drivers are covered in Organisation users and roles.
Sites
The Sites tab lists every facility in your organisation (name and address). Select Manage on a site to switch to that site and open Settings → Site (for example to edit Members for that facility).
Creating or retiring sites is handled during onboarding or by WasteConnect - not from this screen alone.