What you can change depends on job status. Some fields lock to protect audit history and completed work.
You cannot change the customer after a job is created.
Cancel a job
From the job details page, you can cancel a job while it is still Confirmed (before collection has progressed). Cancelled jobs cannot be edited. A cancellation reason is recorded.
Can always edit (while the job is not Closed or Cancelled)
Description
Sales items (add, edit, or remove lines)
Can edit when the job is Confirmed
Add collection items
Edit tasks that are still Unscheduled or Scheduled (including allocations, schedule preferences, and recurrence)
Tags (where shown on the edit flow)
Tasks that are already Collected, Completed, or Cancelled are locked on the tasks step.
Can edit when the job is In Progress
Description and sales items
Limited changes to tasks and items that are not yet collected or locked by task status
Tags on the job details view (where enabled)
Quantity and waste-code fields on items may lock once items are collected, received, or assigned to tasks that have started.
Can edit when the job is Completed
Description
Sales items
Tags
Tasks and manifest collection items are generally locked to preserve the record of what was done.
Can edit when the job is Closed
Add notes and attachments only
Notes and attachments added after close cannot be deleted.
Can edit when the job is Cancelled
Nothing can be edited