Organisation admins manage who can sign in to WasteConnect and what they can do. User management is one tab under Organisation settings.
Open user management
Go to Settings → Organisation → User Management.
Roles
Role | Typical access |
Admin | Organisation settings, all sites, integrations |
Operations Manager | Broad operational access across sites |
Dispatcher | Customers, jobs, scheduling; usually not organisation settings |
Driver | Calendar, map, assigned tasks; no customers/invoices/reports |
A user can also be flagged as a driver so they appear when assigning vehicles and tasks, even when their primary role is broader.
Invite a user
Open User Management and invite by email with a role.
Grant access to the correct sites - under Settings → Organisation → Sites (Manage a site, then Members), or Settings → Site → Members for the current site.
The invitee accepts the invitation and signs in.
Pending invitations appear in user management until they expire or are accepted.
Manage existing members
From User Management, you can review active members, adjust roles, toggle driver, and deactivate access where your organisation policy allows. Members who must use MFA show MFA status when your organisation enforces authenticator app setup.
Site access
Roles define capability; site membership defines which facilities a user can switch to. A dispatcher at Site A should not see Site B unless they are a member of both.