Cancellation stops work and preserves a record of why it was cancelled.
Cancel a job
From job details, use Cancel job while the job is still Confirmed, before collection has progressed into In Progress or other states that lock cancellation.
You must enter a reason. After cancellation:
The job status is Cancelled
The job cannot be edited
Related tasks should be cancelled or left in a terminal state per your workflow
Jobs that are already In Progress, Completed, Closed, or Cancelled cannot be cancelled from the same action; contact your administrator if you need an exception.
Cancel a task
Cancel individual tasks from task details when your role allows it and the task has not progressed past schedulable work (for example tasks already Collected or Completed may be restricted).
Cancelling a task does not automatically cancel the whole job if other tasks remain active.
Prefer archive for customers
For customers you no longer service, archive the customer record rather than deleting jobs. See Modify customer.